Hence, it is recommended that every time you wish to use the Platforms for purchase of Products, please check the Policy to ensure that you understand the terms and conditions that apply at that time when you are placing any order for Product(s) offered for sell or sold on the Platforms. Any order of Product placed by the User after the policy change then the revised Policy will be applicable to such order of Products. In case the Policy changed for a Product for the Users who have already purchased the Product under the old Policy, then the old Policy shall continue to be applied to the User for that Products. Such policy changes shall majorly have prospective effect and not retrospective effect, unless otherwise specified herein. Please note that we may, from time to time, change the terms of the Policy that governs your return, refund or cancellation of an order for Products on the Platforms. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platforms and forthwith leave and stop using the Platforms.ġ.2 Reliance reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.ġ.1 By agreeing to use the Platforms and/or initiating a request for purchase of Product(s) on any of the Platforms, you agree to be bound by the terms contained in this Policy without modification. This cancellation, return, and refund policy (“ Policy”), together with the Terms and Conditions sets out Reliance’s procedures and policies in accepting: (a) cancellation, (b) Product return once the Product is delivered to the User, and (c) refund thereof. The Terms and Conditions published on the Platforms shall be read by reference here.
While transacting on the Platforms, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination. We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. Reliance Retail Limited, a company incorporated under the laws of India, having its registered office at 3 rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“ Reliance”, “ we”, “ us” or “ our”) is managing and operating the websites (“ AJIO”) and (“ AJIO Luxe”) and the corresponding mobile and tablet applications thereof (AJIO and AJIO Luxe are collectively referred to as the “ Platforms”) through which it inter alia, offers various retail solutions, facilitates the online sale and purchase of a diverse range of products including lifestyle, fashion, clothing, appeal, footwear, accessories, electronic and home appliances, beauty, toys and other products listed on the Platforms from time to time (“ Products”) to the users of the Platforms (“ User” or “Users” or “ you” or “ your”).
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